Question #1

Enter the Invoice Number of your service.

Question #2

Select the Field Service Location providing the service.
-- Select a location -- Oshawa Whitby Courtice Ajax Bowmanville Pickering Other

Question #3

Please enter the postal code where the product was serviced

Question #4

Select the manufacturer of the product serviced.
-- Select one -- Acer Apple Canon Comp PC Compaq Dell Epson Gateway Hewlett-Packard Hitachi IBM Micron Motorola PB-NEC Sharp Sony Texas Instruments Toshiba Other

Question #5

Please rate your overall call center experience for phone technical support
Outstanding
Excellent
Average
Below Average
Unsatisfactory

Question #6

Please rate your overall on-site technical service experience with PC Bits n Bytes
Outstanding
Excellent
Average
Below Average
Unsatisfactory

Question #7

Please rate the amount of time taken from your initial call, until service was rendered
Outstanding
Excellent
Average
Below Average
Unsatisfactory

Question #8

Once service was scheduled, did the tech arrive within agreed time frame?
Outstanding
Excellent
Average
Below Average
Unsatisfactory

Question #9

Were you kept updated on the status of your service event?
Outstanding
Excellent
Average
Below Average
Unsatisfactory

Question #10

Was the technician professional in appearance?
Outstanding
Excellent
Average
Below Average
Unsatisfactory

Question #11

Did the technician arrive with the materials necessary to complete service on the first visit?
Outstanding
Excellent
Average
Below Average
Unsatisfactory

Question #12

Were you greeted courteously and promptly assisted by the Tech Service Representative?
Outstanding
Excellent
Average
Below Average
Unsatisfactory

Question #13

Were your needs promptly identified and reviewed with you?
Outstanding
Excellent
Average
Below Average
Unsatisfactory
Not Applicable

Question #14

Were you kept well-informed throughout the process of the service repair?
Outstanding
Excellent
Average
Below Average
Unsatisfactory

Question #15

Did the Service Representative explain the work performed and applicable charges?
Outstanding
Excellent
Average
Below Average
Unsatisfactory

Question #16

Was the repair completed by the estimated or within a reasonable time?
Outstanding
Excellent
Average
Below Average
Unsatisfactory

Question #17

Would you like to be contacted by a manager?
Yes
No

Question #18

Please enter any other additional comments
(Max 500 characters)